Return Policy

At TRESOR Luxury Products, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy:

Returns

• Eligibility: Items must be returned within 3 days of receipt.
• Condition: Products must be in their original condition, unused, and in the original packaging.
• Proof of Purchase: Please include your receipt or proof of purchase with your return.

Process

1. Initiate a Return: Contact us at sales@tresorluxuryproducts.com to initiate a return. Please provide your order number and reason for return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send back your item.
3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost in transit.
4. Inspection and Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Non-Returnable Items

Certain items are non-returnable:

• Gift cards
• Customized or personalized products

Order Policy

We aim to provide a seamless shopping experience for our customers. Please review our order policy for more information.

Placing an Order

1. Selection: Browse our selection of decorative lamps, lights and other items on our website.
2. Add to Cart: Select the items you wish to purchase and add them to your shopping cart.
3. Checkout: When you are ready to complete your purchase, go to your cart and click on the checkout button.
4. Payment: Enter your payment information. We accept all major credit cards, PayPal, and other secure payment methods.
5. Confirmation: Once your payment is processed, you will receive an order confirmation email with details of your purchase.

Shipping

• Processing Time: Orders are processed within 2-3 business days.
• Shipping Time: Delivery times vary based on your location. Please allow 5-10 business days for standard shipping.
• Shipping Cost: Shipping costs are calculated at checkout based on the weight and destination of your order.

Order Tracking

After your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

Order Modifications and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at sales@tresorluxuryproducts.com. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be modified or canceled.